Overview
LucidGuest transforms hospitality operations by empowering brand operators to automate processes, prevent double spending, and deliver personalized guest experiences, ultimately maximizing operational efficiency, brand loyalty, and profitability
The platform provides GDPR-compliant digital IDs for secure guest recognition and privacy while enabling seamless multi-property operations and global scalability
The sectors we work with
Hotels and Resorts
Food & Beverage
The sectors we work with
Spas & Wellness Centers
Private Clubs
Events & Venues
School Catering Services
Destinations & Smart Cities
Casinos & Gaming
Cruise Lines
Limitless opportunities to manage guest experiences in one Key
Seamlessly integrated into your guest app
It provides a secure digital ID, effortless package management,
and real-time transaction tracking
About us
LucidGuest emerged from LucidPay to focus exclusively on the hospitality sector, empowering hotels and resorts with cutting-edge solutions that optimize operations, enhance guest experiences, and drive profitability
First adoption by Atlantis The Palm, solidifying leadership in blockchain-integrated solutions
Expanded smart city capabilities by enhancing digital identity frameworks, streamlining guest authentication, and integrating BI-driven automation for seamless experiences
Launched Version 5, and won the MENA Fintech Award
Key product enhancements including new modules (LP-POS, LP-Access, LP-Augment) and critical additions: SSO/MDM implementation using Microsoft Entra ID, IP Filtering Based on Subnets, Integration with Zenoti Spa Management
Introduced blockchain integration in hospitality, winning the Gitex Technology Award
Selected for ADGM’s 3rd REGLAB Cohort, completing successful resort pilots
Strengthened multi-property connectivity and operational efficiency, paving the way for next-generation urban hospitality solutions
Introducing LucidGuest 6U Enterprise Edition — Designed to support global operators at the brand or group level. Offering cross-property transactions, and real-time tracking, with full regulatory compliance
LucidGuest Suite
PMS Package Management
Improves operational efficiency and reliability, ensuring seamless execution of guest entitlements and services, while elevating the overall guest experience
Benefits
Operational Efficiency
Streamlines PMS package execution, eliminating manual entries and ensuring accuracy
Enhanced Guest Experience
Displays complete guests data, for faster execution and personalized interactions
Revenue Protection
Prevents double spending and unauthorized usage through real-time tracking across multiple venues
Capabilities
Integration with Existing Systems
Seamlessly connects with ID Station, door lock systems, Opera PMS, and Simphony POS for unified operations
Comprehensive Package Management
Tracks and validates BB, HB, FB, and other PMS packages in real time
Multi-Venue and Multi-Property Support
Facilitates seamless package usage across multiple dining venues and services while adapting to both single-property and multi-property operations
Reporting and Revenue Allocation
Provides real-time insights into package usage and revenue distribution, ensuring accurate allocation across venues and services
All-inclusive
Seamlessly integrates with hotels existing systems for secure execution across the entire property ecosystem
Benefits
Streamlined Execution
Enables seamless integration with Simphony POS to efficiently execute all-inclusive packages
Fraud Prevention
Prevent abuse of all inclusive items
Guest/Room Flexibility
Allows all-inclusive benefits to be applied per guests/room, across any venue, at any time
Fully Customizable
Adapts to property-specific needs, providing flexible design to meet unique operational requirements
Accurate Revenue Distribution
Ensures precise allocation of revenue across venues and services based on package consumption
Capabilities
POS & PMS Integration
Works directly with Opera PMS and Simphony POS for accurate and real-time package execution
Multi-Venue Support
Validates and tracks package usage across various venues, ensuring guest convenience and proper revenue allocation
Real-Time Tracking
Monitors and records package consumption to provide accurate financial and operational insights, facilitating better revenue management
Reporting and Revenue Allocation
Provides real-time insights into package usage and revenue distribution, ensuring accurate allocation across venues and services
Experience
Empowers hotels to create sophisticated guest journeys using programmable digital wallets
Benefits
Programmable Wallets
Facilitates financial, point-based, and access-control features through programmable digital wallets
Pre-Defined Experiences
Allows properties to design unique experiences starting from a menu item, add access passes, promotion items and perks
Enhanced Revenue Opportunities
Encourages upselling at check-in by augmenting guest journey and benefits
Seamless Integration
Integrates with existing systems to deliver consistent and efficient guest experiences across multiple touchpoint
Real-Time Tracking
Provides real-time monitoring of guest interactions, enabling data-driven BI actions for increased revenues, operational efficiency, and guest satisfaction
Flexibility and Scalability
Adapts to the specific needs of properties, from single venues to global operations, ensuring a consistent and personalized approach
Capabilities
Digital Wallet Integration
Offers programmable wallets for guests, allowing seamless management of financial transactions, points, and access control
Integration with PMS and POS Systems
Works seamlessly with systems like Opera PMS and Simphony POS, ensuring accurate execution and tracking of guest experiences
Business Intelligence
Leverages real-time BI Actions to deliver experiences and targeted offers based on guest preferences and patterns
Customizable Experiences
Allows properties to design unique journey elements, such as bundled packages, access passes, and loyalty-based perks
Access Control
Facilitates secure and efficient entry to various amenities and services, such as pools, gyms, and VIP lounges
Cross-Property Functionality
Extends guests journey across different properties within the same brand or group
E-Commerce and CMS
Unlocks new revenue streams by enabling hotels to package and sell pre-tailored experiences, gift certificates, and beyond
Benefits
New Revenue Streams
Unlock additional revenue by offering pre-packaged online experiences, services, and gift certificates tailored for guests and local community
Effortless Guest Interaction
Offer an intuitive online purchasing experience with seamless execution for buyers or gift recipients
Centralized Campaign Management
Streamlines the creation and publishing of campaigns through a single, unified platform
Operational Efficiency
Enhances accuracy and reduces manual effort by automating the validation process, ensuring seamless journey tracking, streamlined refunds, and efficient revenue distribution
Capabilities
CMS Integration
Provides a robust content management system for creating, editing, and publishing dynamic packages and promotions
Campaign Management
Offers flexible control over campaigns with features to limit quantities, edit details, and toggle them online or offline, ensuring seamless alignment with marketing strategies and operational objectives
Dynamic Packaging
Enables bundling of multiple services or experiences into a single, cohesive offering
Payment and Performance Tracking
Supports secure payment options while providing real-time campaign monitoring, including status updates, purchase tracking, and detailed reporting for actionable insights
Access Control Mobile App
Secure in real-time access validation and tracking across multiple venues and properties, enhancing both guest experiences and operational efficiency
Benefits
Efficient Access Management
Enables quick, secure access to multiple facilities and amenities while reducing disputes and enhancing operational efficiency
Customizable Access
Sets access limits by packages, memberships, or allowances, managing frequency, timing, and daily usage efficiently
Room Inquiry Feature
Allows staff to verify guest room information instantly, streamlining operations
Capabilities
Access Solutions
Provides seamless mobile-based validation and tracking, integrating with gates, turnstiles, and other access systems
Custom Access Rules
Configurable for unique property requirements, ensuring flexibility and scalability
Real-Time Data Sync
Syncs with PMS for accurate, up-to-date guest information
Multi-Venue/Property Support
Tracks and validates allowances, discounts and access across multiple venues and properties
Membership
Enables operators to manage memberships, including residents and staff, with discounts, allowances, and exclusive access to venues and amenities
Benefits
Membership Management
Centralizes and customizes members, resident, and staff benefits, offering programmable allowances, discounts, and access control wallets for seamless, and secure POS transactions
Seamless POS Integration
Connects with existing systems to ensure smooth operations and user experience
Augment Revenue
Drives revenue growth by expanding offerings with tailored benefits
Capabilities
Digital ID Integration
Leverages secure digital IDs for easy and accurate member verification
Access Control
Enables controlled entry to property venues and amenities based on membership type
System Compatibility
Integrates with PMS, POS, and other property systems for seamless functionality
Multi-Venue and Property Support
Tracks and validates allowances, discounts, and access seamlessly across multiple venues and properties
Reporting and Analytics
Delivers detailed insights in realtime, including menu-level data, on membership usage, trends, and revenue impact
Loyalty
A dynamic platform offering multi-tier points, discounts, real-time liability tracking, and secure point management. Seamlessly integrates with existing apps to enhance guest loyalty and drive repeat business
Benefits
Tailored Guest Engagement
Offers a multi-tier point and discount system, automatically adjustable to guest spending patterns
Advanced Control
Manage point issuance, through escrow accounts providing oversight and limiting liabilities in realtime
Secure Digital ID
Leverages LucidPay dynamic Digital ID and QR code technology to ensure secure, seamless execution of loyalty benefits
POS Integration
Integrated directly with POS systems, this feature streamlines transactions and enhances the guest experience by automating rewards, discounts, and redemptions in real time
Flexible Expiry Management
Configurable point expiry and management enhance program effectiveness
Seamless Integration
Easily integrates with existing apps through APIs, extending functionality without disruption
Capabilities
Dynamic Tiering
Points and discounts adjust dynamically based on guest spending behavior
Ratio Management
Enables precise control over point creation and redemption ratios, ensuring flexibility and alignment with financial goals
Secure Point Management
Escrow-based systems safeguard against over-issuance and enhance reliability
Customizable Expiry Rules
Supports tailored expiration policies to align with property-specific goals
API Integration
Ensures seamless compatibility with existing guest apps for a unified experience
Reporting and Insights
Provides real-time, detailed reports on point issuance, redemptions, expirations, and liability tracking
CRM Integration
Integrates effortlessly with leading CRM systems including Salesforce, enabling centralized management of guest profiles, loyalty data, and interactions
Business Intelligence
Allows the creation of rules linked to single or multiple predefined actions, enabling promotions, upselling, and rewards
Benefits
Real-Time Data-Driven Actions
Leverages live transaction data to execute predefined rules and execute actions instantly
Enhanced Guest Engagement
Automates personalized promotions, notifications, and rewards based on guest activities
Operational Optimization
Reduces manual intervention by automating workflows, minimizing errors, and streamlining processes
Revenue Growth
Boosts upselling and cross-selling opportunities by leveraging guest transactions
Customizable Rules
Allows operators to design and modify rules tailored to specific operational needs or marketing strategies
Capabilities
Rule-Based Automation
Configure rules that trigger specific actions based on transactions, such as upselling, discount application, or loyalty rewards
Real-Time Data Processing
Continuously monitors transaction data for actionable insights and immediate execution
Intuitive Rule Creation
Offers a user-friendly interface to design and configure new rules effortlessly
Targeted Campaigns
Enables the creation of marketing and promotional campaigns triggered by specific transaction patterns or guest activities
Features
Points, discount, access control, and financial wallets
Fully customizable to your existing operations and standards
Distributed ledger technology
Scalable architecture
Fully secure, on-premise or hybrid (on-premise/cloud), easy to set up
Leveraging your door lock system, check-in, POS, and PMS
Seamless integration with your existing IT landscape
Ensuring optimal performance across brands and properties
while requiring minimal employees training and no additional
investment
Testimonials
Hotels are strategically adopting LucidGuest to seamlessly automate critical operational workflows, enabling staff to shift from repetitive administrative tasks to personalized guest interactions that dramatically enhance overall service quality and satisfaction
Atlantis The Palm
The first hotel globally to implement blockchain technology
“From an operator perspective, time is money and innovation as well as efficiency are key. Hence, the implementation of the cashless payment system increases the convenience for us as cash is no longer physically handled, audit time is spent more effectively, and greater security is guaranteed.”
Reference:
Caesars Palace Bluewaters
The second hotel globally to implement blockchain technology
“Lucid Pay was the right choice due to its seamless integration with Simphony and Opera. No additional hardware was needed. It is very easy to set up and use and requires minimal training for the existing staff. Being a Blockchain-based solution, we are provided with a transparent, tamper-free, immutable ledger for our employees’ allowance and discount program. The back-office automation provided by LucidPay removes the burden of repetitive tasks from the finance team.”
Reference:
Caesars Palace Bluewaters
The second hotel globally to implement blockchain technology
“Solid payment product with excellent support.”
Reference:
Sofitel The Palm
The third hotel globally to implement blockchain technology.
“Lucid Pay was necessary to optimize and innovate our existing operation and offerings. A new type of package is now possible to offer to our valued guests. This was the first step towards designing a seamless and frictionless guest experience. Moving to a paperless operation was another critical point to our decision.”
Reference:
Sofitel The Palm
The third hotel globally to implement blockchain technology.
“Smooth integration and cost-effectiveness were the main key elements in choosing Lucid Pay. Lucid Pay integrated effortlessly into our system with minimal investment in additional hardware.”
Reference:
Sofitel The Palm
The third hotel globally to implement blockchain technology.
“A great financial platform which automates our F&B and business processes.”
Reference:
World class brands trust us
News
The hotel has selected the Lucid Pay solutions, from Liquid-D, to equip staff with a digital payment solution that allows them to use their allowances at the hotel’s F&B and entertainment outlets
The resort has deployed the Lucid Pay smart settlement, which will enable guests to pay for services, activities and amenities at the hotel in a secure and easy fashion, reported
LucidPay has been featured as a nominee for Best Blockchain-Based Solution at the MENA Fintech Awards 2023, recognizing its impact on the region’s fintech landscape.